TELECOMMUNICATOR - (Communications) | Duplin County NC (2024)

DEPARTMENT: Communications

SALARY: Telecommunicator I Grade 58 Starting Salary: $16.7634 /hourly $34,867.82/annually

Telecommunicator II Grade 59 Starting Salary: $17.6016 /hourly $36,611.38/annually



Under general supervision of the Communications Supervisors, the purpose of the position is to receive emergency calls from citizens and to dispatch appropriate units for fire, rescue, local law enforcement agencies, and Duplin County Sheriff’s Office based on operating guidelines. Employees in the classification perform skilled communications work. Position is responsible for operating communications equipment; receiving calls and dispatching assistance; monitoring and responding to radio traffic; entering all complaints and dispositions into the computer system; and maintaining logs and records of communications activities. Performs related work as requested.



The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Answers incoming emergency telephone calls and requests appropriate information.

Dispatches call to appropriate agencies based on determination made from information received and standard operating guidelines.

Monitors radio traffic for requests for assistance from responders and to document pertinent times of units responding.

Maintains call logs and records of radio traffic requesting assistance. Prepares criminal history requests for appropriate individuals.

Assigns and tracks incident numbers for fire and EMS. Transmits and receives information via DCI as needed for related agencies.

Appropriately files, retrieves, enters, modifies, clears, and cancels DCI records and documentation for law enforcement agencies with a valid service agreement. Maintain records to assist with confirming entries and computerized hits received for other agency entries with a valid DCI service agreement. Operates a computer terminal connected to a network which includes the Division of Criminal Information (DCI), the National Crime Information Center, and a variety of other local and state databases to retrieve and submit information. Corresponds with local police departments, Duplin County Sheriff’s Office, and other law enforcement agencies or public service jurisdictions through this system; processes and maintains records of information obtained. Works with a variety of law enforcement agencies performing criminal history checks and providing driving histories, and vehicle registration information. Utilizes computerized data entry equipment and various windows based software programs. Relays problems and/or complaints to the Supervisor. Answers non-emergency calls for the Sheriff’s Office and the Water Department after regular business hours and when calls are transferred for relay purposes. Assists other counties with misrouted emergency calls.

Requests mutual aid from other county agencies as requested or needed based on standard operating guidelines.

Required to attend appropriate training classes deemed necessary for proficiencies in job performance. Required to work when notified and requested for emergency situations (employee shortages, inclement weather.)Requests Medical Examiners as needed or requested.

Utilizes schedules to make contact with appropriate agent/officer and to serve as the liaison to provide them information for the following agencies: Mental Health Commitment Officers; Magistrates; Social Services; Department of Transportation, Narcotics; Detectives; East Pointe; Probation; Animal Control; Public School Bus; Fire Marshal; Forestry Service; Court Dates; and Emergency Management.

Advise officers of preplanned residential checks to be performed. Broadcast Weather Alerts and inclement weather conditions.

Broadcast road closing information, BOLO’s, weather alerts, fire ratings and conditions. Logs information received from Repossession Companies on repossessed vehicles. Contact Funeral Homes, according to rotation schedule, for transports of DOA.

Assist Solid Waste Officer by documenting complaints regarding illegal dumping.


While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members. Prepares various reports. Testing Satellite Phone as required by state regulation. Indexes CAD data and files.

Notifies appropriate agencies of hazardous road conditions. Assist in training new Telecommunicators. Makes service requests for needed repairs with communications equipment. Performs related duties as assigned.


High School Diploma or GED; 2 years of computerized data entry experience or secretarial/clerical work, fluent typing skills; and knowledge of windows based operating computer systems. Must have excellent communications skills: clear speaking voice and excellent hearing. Must be able to obtain Telecommunicator Certification within 1 year. Knowledge of the geographical layout and county road name system for Duplin County is preferable.

In accordance with the county’s drug free workplace policy, employees will be subject to pre-employment and random drug screening.


Possession of valid drivers’ license issued by the State of North Carolina. Must be able to obtain DCI Certification in General Inquiries (Module 1), Criminal Records (Module 2), DCIN/NCIC File Transactions (Module 3) within 120 days. DCI Certifications in Modules 1-3 must be maintained throughout employment. Must be able to obtain to obtain DCI Certification for Protective Orders as deemed necessary. Must be able to obtain Telecommunicator Certification. Must have the ability to be able to multi-task: answer phones, monitor radio traffic and know where units are located, and document information at the same time. In accordance with the county’s drug free workplace policy, employees will be subject to pre-employment and random drug screenings. The successful candidate should be able to pass a thorough background investigation, be of sound moral character, and possess a strong work ethic. ADMINISTERING THE CLASS
Telecommunicator I – An individual with less than one year of experience and has not yet passed fire, EMS, and Law Enforcement dispatch training tests or received DCI certifications. Telecommunicator II – An individual who has passed three phases of testing for fire, EMS, and law enforcement and who has attained DCI certification for General Inquiries; Criminal Records, and DCIN/NCIC File transaction

TELECOMMUNICATOR - (Communications) | Duplin County NC (2024)


What does a telecommunicator do? ›

The telecommunicators coordinate communications between emergency personnel, police, and the public. They keep detailed records as well as trace drivers and their automobiles. The skills and knowledge necessary for this job include a dispatch system, public safety, and stressful situation management.

How to become 911 dispatcher in NC? ›

Pre-Employment Requirements
  1. Experienced in telecommunications, public safety, or related field.
  2. Listening skills test.
  3. Must be 21 years of age.
  4. Must have High School diploma or GED.
  5. Obtain a criminal background record check from all locations resided in last 5 years.
  6. Reading skills test.
  7. Select Assessment Test.

How much does a telecommunicator make in NC? ›

Telecommunicator Salary in North Carolina. $35,400 is the 25th percentile. Salaries below this are outliers. $48,200 is the 75th percentile.

What is the difference between telecommunicator and dispatcher? ›

Often called the first (first) responders, these tele-communicators are the first point of contact during an emergency situation, responsible for triaging the call, gathering information, and providing the necessary aid. 911 dispatchers are the central hub for emergency personnel.

What is the hourly pay for a 911 dispatcher in North Carolina? ›

$17.69 is the 25th percentile. Wages below this are outliers. $26.63 is the 75th percentile.

What state pays the most to 911 dispatchers? ›

Highest Paying States and Major Metro Areas for 911 Dispatchers
  • California: $68,930.
  • Alaska: $61,640.
  • Washington: $61,550.
  • Oregon: $58,030.
  • Connecticut: $57,430.

What is the most a 911 dispatcher can make? ›

911 Dispatcher Salary in California
Annual SalaryHourly Wage
Top Earners$75,004$36
75th Percentile$60,200$29
25th Percentile$40,000$19

How much do 911 telecommunicators make in Florida? ›

As of Jun 18, 2024, the average hourly pay for a 911 Dispatcher in Florida is $19.09 an hour.

What are the two primary duties of the law enforcement telecommunicator? ›

Responsible for dispatching and processing of calls and messages from police vehicles and personnel. Maintains various types of information logs and records of dispatch calls, warrants, stolen items and missing persons.

How much does a 911 telecommunicator make in PA? ›

As of Jun 22, 2024, the average hourly pay for a 911 Dispatcher in Pennsylvania is $25.92 an hour. While ZipRecruiter is seeing salaries as high as $40.72 and as low as $15.42, the majority of 911 Dispatcher salaries currently range between $19.52 (25th percentile) to $29.38 (75th percentile) in Pennsylvania.

How much do 911 telecommunicators make in Texas? ›

How much does a 911 Dispatcher make in Texas? The average 911 Dispatcher salary in Texas is $42,700 as of May 28, 2024, but the range typically falls between $38,000 and $48,400.

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